Privacy Policy

Effective Date: 14 JULY 2025

At Sanana Craft Print (“we”, “our”, or “us”), we value your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By visiting our website https://sanana.easy.co/, and using our services, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.

1. Collection of Personal Data

We may collect the following types of personal data from you when you use our website or make a purchase:

  • Full name

  • Contact number

  • Email address

  • Shipping and billing address

  • Payment information (only the necessary information to complete transactions)

  • Order details

  • IP address and browser information

We collect this information when you:

  • Register an account

  • Place an order

  • Subscribe to our newsletter

  • Fill out a contact form

  • Interact with us on social media

  • Browse our website (via cookies)

2. Purpose of Collecting Personal Data

Your personal data is collected and processed for the following purposes:

  • To process and fulfill your orders

  • To deliver products to you

  • To send order updates and respond to your inquiries

  • For marketing and promotional purposes (only if you have opted in)

  • To improve our products, services, and website performance

  • To comply with legal obligations

3. Disclosure of Personal Data

We do not sell, rent, or trade your personal data. However, we may disclose your personal data to:

  • Delivery partners or courier services

  • Payment gateway providers (e.g., ToyyibPay, iPay88)

  • Technical service providers (e.g., EasyStore, hosting provider)

  • Government or regulatory authorities as required by law

All third parties are required to treat your data securely and only use it for the specified purposes.

4. Security of Your Personal Data

We implement reasonable administrative, technical, and physical safeguards to protect your data from loss, misuse, and unauthorized access or disclosure.

However, please note that no method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to protect your data but cannot guarantee absolute security.

5. Retention of Personal Data

We will retain your personal data for as long as necessary to fulfill the purposes it was collected for, or to comply with legal and regulatory obligations.

6. Your Rights

Under the PDPA, you have the right to:

  • Access your personal data

  • Correct your personal data

  • Withdraw consent for us to process your data

  • Request that we stop sending you marketing materials

To exercise your rights, please contact us via the information below.

7. Cookies

Our website uses cookies to improve your browsing experience and to collect analytical data. You may disable cookies via your browser settings, but this may affect the functionality of our site.

8. Third-Party Websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy

We reserve the right to amend this Privacy Policy at any time. Changes will be posted on this page with an updated "Effective Date".

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

📧 Email: sanana.craft.print@gmail.com

📞 WhatsApp: +60148617811