Last Updated: 14 JULY 2025

Welcome to Sanana Craft Print (“we,” “us,” or “our”). By accessing or using our website https://sanana.easy.co/, you agree to be bound by these Terms of Service. Please read them carefully before using our services.

1. General

By accessing our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms apply to all users of the site.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the website following any changes constitutes acceptance of those changes.

2. Online Store Terms

  • You must be at least 18 years old or have permission from a parent/guardian to use this site.

  • You agree not to use our products for any illegal or unauthorized purpose.

  • You must not transmit any worms, viruses, or any code of a destructive nature.

3. Products or Services

  • We make every effort to display as accurately as possible the colors and images of our products.

  • We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction.

  • All product descriptions or pricing are subject to change at any time without notice.

4. Orders and Payment

  • All prices are listed in Malaysian Ringgit (RM).

  • Full payment is required upon checkout.

  • We reserve the right to refuse any order you place with us.

5. Shipping and Delivery

  • Orders are processed within 3-5 business days after payment is received.

  • Delivery times may vary depending on your location and courier service.

  • We are not responsible for delays caused by third-party shipping providers.

6. Returns, Refunds & Exchanges

  • All sales are final unless the item is defective or damaged upon arrival.

  • To be eligible for a return, you must contact us within 3 days of receiving the item.

  • Proof of damage (e.g. photo or video) is required.

  • No refunds or exchanges for custom or personalized items unless defective.

7. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

8. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

9. Intellectual Property

All content on this site (images, text, graphics, logos) is the property of Sanana Craft Print and is protected by copyright laws. You may not use any content without our written permission.

10. Contact Information

Questions about the Terms of Service should be sent to us at:

Email:  sanana.craft.print@gmail.com

WhatsApp: +60148617811